Soft Skills (Element-K)

Page updated on 07-01-09

SOFT SKILLS TRAINING
Instructing Technologies, LLC
http://www.masterlinktraining.com/SoftSkills/softskills.html 

Instructing Technologies will be providing in-house computer skills training at City Hall this Fall!  The Fall Bulletin will be posted to the Training Opportunities main page the 1st week in August.  OR, please subscribe to the E-Notify service for "Training Bulletins."  When the Bulletin is ready, you will be emailed a copy automatically.  To subscribe to E-Notifys for Training Bulletins, click here to send an email message.

Instructing Technologies also provides public classes at their Waukesha location, 20633 Watertown Court (2nd floor); click here for a map.   Most classes are held from 9:00 am - 4:30 pm.

Below is a partial list of courses they offer in Waukesha.  For a full list click here.  IF YOU WISH TO REGISTER, you must enroll through your Supervisor AND your department's Training Information Coordinator (click here for list) the same as you would for an in-house training class.  BE SURE to let the Training Information Coordinator know this is a "public" class through Instructing Technologies. 

Please DO NOT register directly through Instructing Technologies OR Element-K. Your Training Information Coordinator will contact Judy Kammermann of Employee Relations and she will register you.  Within 2-3 business days, you will receive a confirmation via Email from Judy Kammermann.   Please do not attend a class unless you were officially confirmed by Judy.

IMPORTANT TUITION BENEFIT INFORMATION!!!

Unless your department is paying the registration fee, in order to use the Tuition Benefit for courses, seminars, or conferences during work hours, the course must be directly related and critical to your present position.  It it's not directly job-related, or if it's for a promotional opportunity, you must attend on your own time (i.e., vacation, comp. etc.). 

Departments may also schedule a private class to be held in-house.  Contact Judy Kammemann (x3650) for costs or further information, or email her at jkamme@milwaukee.gov.

Classes are $200 per person/per day unless otherwise noted.  Click on a Course Title for the dates and description.   NOTE:  Please do not enroll through Instructing Technologies directly as you will have to pay upfront for the training.

SUPERVISOR and MANAGER:

• Business Leadership:  Becoming Management Material (3-day; $600) 
• The Art of Delegating Effectively (1-day; $200)
• Meeting Management:  The Art of Making Meetings Work (2-day; $400) 
• Negotiating for Results (1-day; $200) 
• Team Building:  Developing High Performance Teams (3-day; $600) 
• Coaching:  A Leadership Skill (1-day; $200)
• Motivation Training:  Motivating Your Workforce (1-day; $200)
• Project Management:  Understanding Project Management (3-day; $600) 
• The ABC's of Supervising Others (2-day; $400) 
• The Professional Supervisor (1-day; $200) 

TRAIN THE TRAINER:

• Facilitation Skills:  Becoming a Great Trainer (2-day; $400) 
• Train-the-Trainer:  Advanced Skills for the Practical Trainer (1-day; $200) 
• Train-the-Trainer:  The Practical Trainer (1-day; $200) 

WORKPLACE ESSENTIALS:

• Business Ethics for the Office (1-day; $200) 
• CRM:  An Introduction to Customer Relationship Management (1-day; $200) 

CAREER DEVELOPMENT:

• Communications Strategies (2-day; $400) 
• Customer Service:  Critical Elements (2-day; $400) 
• Public Speaking:  Speaking Under Pressure (2-day; $400) 
• SpeakEasy:  Conquering Your Fear of Speaking in Public (1-day; $200) 
• Public Speaking:  Presentation Survival School (2-day; $400)
• The Minute Taker's Workshop (1-day; $200) 
• Working Smarter Using Technology to Your Advantage (1-day; $200) 
• Building Self Esteem and Assertive Skills (1-day; $200) 
• Business Writing that Works (2-day; $400) 
• Dealing with Difficult People (1-day; $200) 
• Skills for the Administrative Assistant (1-day; $200) 
• Time Management:  Get Organized for Peak Performance (1-day; $200) 
• Writing Reports and Proposals (2-day; $400) 

HUMAN RESOURCES:

• Anger Management:  Understanding Anger - Yours and Others (1-day; $200) 
• Conducting Effective Performance Reviews (3-day; $600)
• Performance Management:  Managing Employee Performance (3-day; $600)
• Customer Service Training:  Managing Customer Service (1-day, $200) 
• Orientation Handbook:  Getting Employees Off to a Good Start (2-day; $400) 
• Problem Solving and Decision Making (2-day; $400) 
• Teamwork:  Building Better Teams (1-day; $200) 
• Employee Dispute Resolution:  Mediation through Peer Review (1-day; $200)
• Conflict Resolution:  Getting Along in the Workplace (2-day; $400) 
• Change Management:  Change and How to Deal with It (1-day; $200) 
• Hiring Smart:  Behavioral and Performance-based Techniques (2-day; $400) 
• Stress Management Training (1-day; $200) 
• Celebrating Diversity (1-day; $200)